RETURNS & REFUNDS POLICY

At Fraser Collective, we want you to feel confident with every purchase.

If there is an issue with your order, our support team will work with you to find the most appropriate solution.

RESOLUTION OPTIONS

Before a return or refund is approved, we may offer alternative solutions, including:

• Replacement items
• Size exchanges
• Store credit
• Partial refunds

These options are often faster and more convenient than arranging an international return shipment and waiting for the item to be received and inspected.

RETURN ELIGIBILITY

To be eligible for a return request:

• The item must have been delivered and physically received by the customer.
• The item must be unused, unworn, unwashed, undamaged, and in its original condition.
• All original tags, packaging, and included accessories must be included.
• The item must not show signs of use beyond what is reasonably necessary to inspect the product.

Items that do not meet these conditions may not be eligible for a return, exchange, or refund.

FINAL SALE ITEMS

The following items are considered final sale and are not eligible for standard returns or refunds:

• Promotional items
• Discounted items
• Clearance items
• Sitewide sale purchases
• Personal-use or hygiene-related products

If there is an issue with a final sale item, please contact our support team and we will review the situation individually.

MULTIPLE SIZE OR VARIANT ORDERS

Ordering multiple sizes, colors, or variants of the same item with the intention of returning part of the order is discouraged and may not qualify for standard return processing.

Fraser Collective reserves the right to review such requests individually and offer an alternative resolution where appropriate.

RETURN SHIPPING

Customers are responsible for all return shipping costs where applicable, including shipping fees, customs duties, taxes, handling charges, and carrier-related fees.

We recommend using a tracked shipping service and retaining proof of postage until the return process has been completed.

RETURN REQUESTS

If you would like assistance regarding your order, please contact our support team at:

📧 info@frasercollective.com

Our team will review your request and provide the appropriate next steps where applicable.

REFUNDS

Where a refund is approved, it will be processed to the original payment method within 5–10 business days.

Original shipping costs, return shipping costs, customs duties, taxes, and handling fees are non-refundable unless otherwise required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Our support team will review the information and arrange an appropriate resolution as quickly as possible.

ORDER CANCELLATIONS

Orders may only be cancelled before processing begins.

Once an order has entered processing, fulfillment, or shipment stages, cancellation may no longer be possible.

Customers wishing to return an item after delivery must follow the process outlined in this policy.

CONTACT US

For any questions regarding your order, please contact:

📧 info@frasercollective.com

Our support team will be happy to assist you.